Welcome to Neston Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
CHANGE TO APPOINTMENTS DURING COVID RECOVERY
All appointments will be triaged by a Doctor. You will not be able to directly book a routine face to face appointment. Receptionists will ask you for brief details and a Doctor will call you back. If the Doctor then needs to see you they will arrange the appointment. There are some online bookable telephone appointments available through Patient Access. To register for online access please contact the Surgery
We will be starting an online question service on Monday 16th November 2020
Answer a few short questions and we will get back to you within 2 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency. There will be a link to the service below this information when this service starts
It is now becoming compulsory to wear face coverings in many environments. We recognise that some people for many reasons are unable to wear them. The Doctors cannot write face mask exemption letters for patients. To support people who may not be able to wear them please click on the link below for an exemption card
Face Mask Exemption Cards
Baby/toddler immunisations. We have always had a drop in Baby Clinic on Tuesday morning but would parents now please contact the Surgery to make an appointment for this clinic. This is a temporary arrangement during this current time. The Clinic runs from 10.30am-12.20pm. Please bring your mobile phone with you and wait in the car. The Nurse will phone you when she is ready for you to come in. Thank you
Information from Neston Surgery - Please click on the link below
Latest information from the Surgery
Covid19 Antibody test
As part of the national response to COVID-19, antibody testing is now available in Neston Surgery for some patients.
Patients who are already having blood taken as part of other tests (either in hospital or in
their GP practice) may be asked whether they would like an antibody test. The test is
completely voluntary but your test results will be used for statistical purposes. Although any information used will be anonymous
It’s important to note that this is not a test for immunity, there is no strong evidence yet to
suggest that those who have had the virus develop long-lasting immunity which would
prevent them from getting the virus again you should continue to socially distance and follow Government guidelines. Antibody testing at this stage is useful primarily to improve our understanding about the spread of the virus.
For the latest information about the antibody tests, please go to:
For Questions and Answers about the Antibody test click below
Antibody test FAQs
During this unprecedented time information sharing is critical to the response to COVID-19. Many organisations, including GPs, are being asked to share information with different organisations and adapt their working practices to support this response and deliver care to their patients. While these are unusual times we must ensure that personal data continues to be utilised in a lawful manner.
Click on the link below to view the Covid 19 Privacy Notice
Covid19 Privacy Notice
If you are self-isolating and cannot work because of coronavirus (COVID-19) you can get an ‘isolation note’ online from NHS 111. You do not have to go to the Surgery or a hospital
For the latest Coronavirus information and advice visit
Doctors are unable to sign Insurance cancellation certificates if you decide not to travel due to COVID19 - click on the link below
Travel cancellation certificates
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription. Please note that during Covid recovery many of the services we offer continue to be disrupted
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
All our consulting rooms and treatment facilities are at ground level. There is ample car parking for disabled drivers and entrance ramps to the building to make access easier.
Notes from Heather
A letter from Heather October 2020
Heathers News March 2019
Heathers News July 2018
Heathers News October 2017
Heathers News March 2017
Heathers News August 2016
Heathers News March 2016
View Medical Records
If you wish, you can now use the Internet to view your coded care record. You will need to come to the Surgery to complete a specific Access form for this. You will need to bring photographic proof of identification with you. A gp will examine your records to establish whether having access to your records is likely to cause you harm or distress. You will be given log on details that are unique to you if your application is successful.
You will only be able to view records from the date of access, not past medical records.
It will be your responsibility to keep your login details safe and secure. If you suspect that your record has been accessed by someone else then you should change your password immediately
If you printout informatiom from your record it is your responsibility to keep this secure
For further information please read the leaflet below
Patient leaflet for Online access to medical records
Click here to view your medical records.
(Site updated 23/11/2020)