Welcome to Neston Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
General Data Protection Regulation
The General Data Protection Regulation (GDPR) means we must actively seek your permission to use your information and notify you how your information is used and how we protect it and what lawful basis is required for processing personal data. Our Fair Processing Notice about how we use your information and how we protect the privacy of any personal data can be found in the links below
How we use your Information
Fair Processing Notice
We are now sending message reminders about your appointments. Please let us know your mobile number so we can confirm your appointment or notify you of any changes.
Your Doctor may refer you to a specialist. It ofen takes a while for this to be processed through the hospital system. Please contact the Surgery if you have not heard anything from the hospital Choice team within 4weeks
Direct Access to Physiotherapist
For certain conditions you can now book an appointment with a physiotherapist instead of a Doctor. To access this service you cannot have previously seen the Doctor with the problem. The physiotherapist can assess:
- Sprains& Strains
- Joint Arthritis
- Back Pain
- Neck Pain
- Trapped Nerves
If you feel that it would be more appropriate to see a physiotherapist instead of a Doctor you can book an appointment at the Surgery. The Physiotherapy Clinics are held at Neston Surgery, Neston Medical Centre and Willaston Surgery. They are also held at Neston Surgery on a Monday evening 6.30-9pm. These are booked by your own Surgery.
Appointments in the evenings or at weekends are available at several locations within West Cheshire. Appointments are for Doctors, Nurses, Physiotherapist and phlebotomists These Doctors are from the extended hours service, not the regular Doctors at Neston Surgery.
These appointments can be booked through your own Surgery reception or you can also book directly with the extended hours service on Tel 0300 1237743
Extended Hours Phlebotomy
These appointments can also be booked through your own Surgery reception. It is important that you bring your Blood test form with you for these appointments. Blood cannot be taken without a request form.
New Service for Diabetics living in Neston. Please click below for details
Diabetes Essentials information
For some people aged 70-79 there is a one off vaccine which reduces the chances of you getting Shingles. This is being introduced in phases, to find out if you are eligible and for more information click the link below
Urgent Dental Care
A Doctor, walk in centre or A&E are not usually most appropriate contacts if you are suffering from Dental pain, bleeding following extraction swelling of the face caused by gums or teeth. There is an Urgent dental service in Cheshire and Merseyside open 9an-9.30pm every day including Bank Holidays and weekends. The Dental helpline is Tel 0161 476 9651. Click on the link below for more details
Urgent dental care service
The Care Quality Commission (CQC) are the independent regulators for all health & social care services in England. They inspect all care services to check that the service meets government standards or rules for the delivery of good and safe care. Neston Surgery were inspected in July 2016. We received an overall "GOOD" rating The full report can be found in the link below
CQC Inspection report July 2016
Prescriptions for Minor Ailments and Gluten free food
Following a recent public consultation a deceision was taken by NHS West Cheshire CCG to stop prescribing treatments and medicines for short term/minor conditions/ailments and gluten free food. These changes came into effect from 1st October 2016. Please click on posters below for further information
Gluten free foods
Prescribing self care medications
Named responsible GP
All patients will now have a named "Responsible Doctor" who will act as a point of contact to coordinate your care. To keep this process simple we have made your registered Doctor your Responsible Doctor.
Many patients see other Doctors within the Practice, this is absolutely fine - there is no need to change who you see. The "Responsible Doctor" is more of an administrative role, but they will will work closedly with the Doctor you normally see in helping to coordinate your care.
You can get expert advice and treatment for many Minor ailments from your local Pharmacist
Details of Minor ailments for the Pharmacist
How Information about you helps us to provide better care
Poster Patient Information - For further information see Care data in lastest news
We are very fortunate in Neston to have the Neston Community Youth Centre as a Community resource. It is not just for the young people of Neston but provides a whole range of facilities and services to support different groups of people, families, vulnerable, socially isolated, elderly.