Noticeboard

GP Practice Enhanced Access - Neston & Willaston Primary Care Network (PCN)

Please find the link below to complete a questionnaire 

https://www.surveymonkey.co.uk/r/2XPDN2Q

Vaccinations for the over 75's and certain clinically vulnerable patients will  be available at Neston Medical Centre by appointment only , you may receive a text link to book, or call 0151 336 4121 for dates and availability

We have a new email address for requesting your medications

wcccg.neston.prescriptionrequests@nhs.net

This will be changing on 1st July 2022 to cmicb-cheshire.neston.prescriptionrequests@nhs.net  

Please allow two full working days to process your request

 

We are occasionally sending text messages to patients with a link attached for a questionnaire to be completed. Thank you for your co-operation if you receive on of these texts.

 Patients will still need to wear a mask, socially distance and use hand sanitiser when attending the Surgery and our patient-facing staff will continue to wear PPE.

 

We do understand that it can be frustrating but we know that when the patients come to us they may be sick and vulnerable, and some cannot receive the Covid vaccine due to medical reasons, so we feel it would be wrong to not continue with these small precautions that can help to protect the patients and staff.

 

Thank you in advance for your cooperation.

 

Dr Awan and Partners 

 

 

 

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Who Else Can I complain to?

If you feel you cannot raise your complaint with us you can choose to complain to NHS England,

Telephone: 0300 3112233

Contact Address  PO Box 16738

                                Redditch

                                B97 9PT

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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