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Practice Management

Mrs Heather L Elkin (f)

I took over the role of Practice Manager in June 2014 after working at the Surgery for the past 8 years, my role was previously the Surgery Business Manager. One of my main roles as the Practice Manager is to ensure the Surgery runs efficiently to provide the best possible experience and outcome for all patients. There are times when things do not run smoothly or there are problems that cannot be sorted out at Reception. Please do contact me, I will do my best to resolve any problems you have. I am committed to supporting the patients and staff at the Surgery.

A little about myself. I was a Registered Nurse for over 25years working on a surgical ward, in occupational health, elderly care and in private health care managerment. I have two grown up children, I have a passion for Giraffes and enjoy going on trips with my husband in our vintage motorbike and sidecar, please wave if you see us!

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. they have a very busy and difficult job to do, dealing with telephone and over the desk enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, filing notes and scanning hospital letters, giving out test reults, updating patient records and registering new patients.

Secretaries

The secretaries deal with the doctors’ letters and referrals to hospitals, the choose and book system and clerical tasks. The secretaries also record a great deal of information on the computer system. As you will see, a great deal of work goes on behind the scenes to give you, the patient, a pleasant friendly practice.

 
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